Managed.jpg

Managed IT Services

Today’s converged infrastructure, extends from the traditional on-premises data center to cloud infrastructure and SAAS applications.
A trusted partner with capabilities across platforms is key to ensuring optimal efficiency and security. Having In-house trained in all the platforms can be quite strenuous in addition to hundreds and thousands of devices to be monitored. Touchline managed services could be tailor made to suit your IT infrastructure and IT strategy.
AMC.Family.jpg

Annual Maintenance Services

Our IT Infrastructure AMC services, provides customers with comprehensive and non- comprehensive support plans in managing the IT ecosystem through a SLA accountable contract, customizable to suit client requirements. Our continuously trained and certified resources proactively monitor and maintain the IT ecosystem and meet the highest of standards, through expertise and strong commitment to customer satisfaction.

  • Desktops

  • Laptops

  • Servers & Storage

  • Printers

  • Active Components

  • Passive Components

  • Data Center

Definition 

 

Non - Comprehensive Annual Maintenance Contract

In a Non- Comprehensive AMC, all services including preventive maintenance as defined in the contract is covered to our account and the cost of spare parts replacement is on customer account. This is a more viable option where customers want to reduce upfront contract cost.

Comprehensive Annual Maintenance Contract

In a comprehensive AMC, all services including preventive maintenance as defined in the contract is covered to our account and includes the cost of spare parts replacement. Note: Excludes only physical damages, damages occurred from handling issues and force majeures as defined in the contract agreement.

IT Facility Management - FMS

With the work from home or work from anywhere being the way forward, internal users and guest users working from anywhere, with any device, at any time, means your IT assets are spread much beyond you premises and IT infrastructure management becomes as much a challenge.

Organizations are already spending a major portion of IT budget on resources, recruitment and training across platforms, many organizations have found this not viable in terms of spread effort of the internal it team, their efficiency and result impact.

 

We help our clients focus their resources and effort entirely on their core business and we take ownership and handle their IT eco system in total with our IT infrastructure facility management services. We offer customized solutions to manage the IT assets across board right from design to procure to deploy and support. Our expertise across multiple platforms and verticals assures you of higher availability, reliability and performance.

 

Service Options

End to End IT Infrastructure Support
Outsourcing and Resource Support.   

Facility Management.jpg